Refund Policy

At Healing Mental Health (HMH), we create digital self-help resources designed to provide practical information, exercises and tools that you can use at your own pace.

Because our products are digital and are made available for immediate access after purchase, different refund rules apply than they would to physical products. Please read this policy carefully before completing your order.

1. Digital products and refunds

Our products are digital products that are made available for immediate access after purchase.

Before completing your order, you will be asked to expressly request immediate delivery of the digital content and acknowledge that, once delivery or downloading begins, you lose your 14-day right of withdrawal.

Once the digital product has been delivered or downloading has begun following this consent, the purchase is final and we do not offer refunds simply because you changed your mind, no longer want the product or decide not to use it.

This does not affect any statutory consumer rights that cannot legally be excluded.

2. Please review the product before purchasing

We want you to know what you are purchasing before you place your order.

Please read the full product description and review any available previews, sample pages, product details and information about the format of the product before completing your purchase.

If you are unsure whether a product is suitable for you, you are welcome to contact us before purchasing at info@healing-mental-health.com.

3. Problems with your digital product

Although we do not normally provide refunds once a digital product has been delivered, we will always try to help if there is a genuine problem with your purchase.

Please contact us if you did not receive access to the product, the supplied file is corrupted or unreadable, you received the wrong product, you were accidentally charged more than once for the same purchase or the product is materially different from what was described at the time of purchase.

Where possible, we will first try to resolve the issue by restoring access, replacing the file, providing the correct product or otherwise correcting the problem.

Where a repair or replacement is not possible or where applicable consumer law gives you the right to another remedy, a partial or full refund may be provided.

4. Duplicate purchases

If you accidentally purchase the same digital product more than once, please contact us as soon as possible.

We will review the transaction and, where we can verify that an accidental duplicate purchase has occurred, we may refund the duplicate transaction.

5. Change-of-mind requests

Once you have expressly requested immediate access to the digital product, acknowledged the loss of your right of withdrawal and delivery or downloading has begun, we do not provide refunds because you changed your mind after purchasing.

This also applies if you purchase the product but later decide not to download, read, complete or use it after access has already been provided.

We therefore encourage you to review the product information carefully before completing your order.

6. Results and expectations

Healing Mental Health resources are created for educational and self-help purposes. They are not therapy, medical treatment, crisis care or a substitute for professional mental health support.

Everyone experiences mental health differently and we cannot guarantee that a particular exercise, technique or resource will work for every person. We also cannot guarantee a particular personal, emotional, mental health or other outcome from using our products.

Not achieving a specific result or finding that a particular technique does not work for you personally does not by itself make a product eligible for a refund.

This does not affect your statutory rights if the digital product itself is defective, inaccessible or materially different from what was advertised.

7. Access to digital products

Access to our digital products is intended for the purchaser only unless the product description or applicable licence explicitly states otherwise.

You may not reproduce, resell, redistribute, share or make the product available to others without permission from Healing Mental Health.

If access to a product cannot be provided because of a technical issue on our side, please contact us so that we can restore or replace your access.

8. Payment disputes and chargebacks

If you believe there is a problem with your order or payment, we encourage you to contact us first. In many cases, we can investigate and resolve the issue directly.

If a chargeback or payment dispute is opened, access to the relevant digital product may be temporarily suspended while the payment provider investigates the transaction.

Where necessary, we may provide the payment provider with relevant information relating to the transaction, including order information, payment records, product delivery or access records and relevant communication regarding the purchase.

Fraudulent or abusive use of chargebacks may result in restrictions on future purchases from Healing Mental Health.

Nothing in this section limits your legal right to dispute an unauthorised, incorrect or otherwise legitimately disputed transaction.

9. Contact us

If you have questions about this Refund Policy or need help with an order, please contact us at:

Healing Mental Health (HMH)
Email: info@healing-mental-health.com
Website: healing-mental-health.com

When contacting us about an order, please include the name and email address used for the purchase and your order number where possible. This helps us locate your order and assist you more quickly.

Last updated: September 2026